How to Fix the SimpliSafe Smart Lock Not Responding?

 The SimpliSafe smart lock is a well-known security device specializing in preventing anyone from entering your house. This lock will automatically lock your door and no one can enter unless they know the pin. Thus, you must set up this device correctly to make the most of it. However, you can still face issues with your smart lock. For instance, the SimpliSafe smart lock not responding is a common issue that several users face. You must fix this issue to get your smart device back on track.

If you are facing the SimpliSafe lock not responding issue, worry not. We have brought you this post to help users through this issue. In this blog, we’ll discuss the causes of the lock not responding. Moreover, we’ll also cover the SimpliSafe smart lock troubleshooting methods you can use to fix the issue.

Why is the SimpliSafe Lock Not Responding?

It’s crucial to figure out the reason for the SimpliSafe smart lock not connecting. Some common factors are as follows:

• Low battery

• Improper WiFi connection

• Too much distance

• WiFi interferences

• Technical issues

These are some common causes responsible for the SimpliSafe smart lock not responding. Now, we can cover the methods you can use to fix the issues.

Some Effective SimpliSafe Smart Lock Troubleshooting Methods

Here we will discuss the ways you can use to fix the SimpliSafe smart lock not connecting issue. Without a proper WiFi connection, this issue could arise. You can try the following methods to troubleshoot the smart lock not working:

Replace the Batteries

• The smart lock requires batteries to function effectively.

• Without batteries, the smart lock will not work at all.

• Thus ensure to insert the batteries provided by SimpliSafe.

• After some time, the batteries could die, and you must replace them.

• With new batteries, the SimpliSafe smart lock not responding issue should be gone.

Connect to the WiFi

• The SimpliSafe smart lock also requires a stable WiFi connection to work.

• Thus, ensure to connect the smart lock to the WiFi for a proper functioning.

• If you have a base station, you can connect the smart lock to it as well.

• To form a connection, you can use the SimpliSafe app.

• This should fi the SimpliSafe lock not responding issue.

Move the Lock Closer

• If the SimpliSafe smart lock not connecting, you must fix it.

• When the smart lock is too far from the base station, it will have trouble connecting.

• Thus, ensure to place the smart lock inside the base station’s range.

• You can move the base station closer to the smart lock for a seamless connection.

• Now, the SimpliSafe smart lock not connecting issue should be gone.

Remove WiFi Interferences

• There are several objects that could interfere with the base stations’ network.

• Thus, ensure no such objects are around the base station to connect properly.

• Objects such as refrigerators, other WiFi devices, and radio-waves emitting devices cause interferences.

• If such objects are around the base station, you must relocate the base station.

• The ideal location for the base station is in the center of an open area.

• This should resolve the SimpliSafe smart lock not connecting issue.

Fix your Router

• There could be issues with your router as well causing the issues with the lock.

• You must troubleshoot your router before you connect your base station to it.

• To fix the router, you can try rebooting, firmware updating, or resetting the router.

• After this, you can reconnect your base station to the router.

• This is an effective SimpliSafe smart lock troubleshooting method.

Reset the Smart Lock

• If none of these are working, you must reset the smart lock.

• The reset will fix all issues with the SimpliSafe smart lock.

• You can reset the SimpliSafe smart lock through the app.

• All you need to do is open the app and select the device you want to reset.

• Now, from the settings of the device, select Remove Device.

• When confirmation is asked, select Yes to reset the device.

• At last, all the issues with the smart lock should be gone.

• You can set up the smart lock from scratch.

These are some SimpliSafe smart lock troubleshooting methods you can use to fix the SimpliSafe smart lock not responding issue. Now, the smart lock should be working well. If there are any other issues you are having with your SimpliSafe smart lock, you can reach out to our team right now.

FAQs

How to power cycle the SimpliSafe lock?

To power cycle the SimpliSafe lock, you need to remove the battery cover. After that, remove the batteries from the lock and wait for some time. After some time, you can insert the batteries back in. This should fix any internal issues with the lock. The smart lock shouldn’t have much trouble connecting to the base station. If there is, you must reset it.

How to set up the SimpliSafe lock?

To set up the SimpliSafe, you must install the SimpliSafe app on your smartphone. From the app, you can create your account. If you already have an account, you can log into it. After that, add the smart lock to the app and configure the settings of the lock accordingly. Then, you will need to configure the settings from the keypad and configure it accordingly.

Why is my SimpliSafe lock not working?

If the SimpliSafe smart lock isn’t working properly, you must fix it. Check the batteries of the smart lock and ensure they are working. Otherwise, you must replace the batteries of the smart lock. Also, ensure to connect the smart lock to a stable WiFi network to function effectively. Without WiFi, the smart lock will not function effectively.